How to receive email updates from HMRC
There is still no facility for contacting HMRC by email, but there is now the option of receiving a response by email when you contact HMRC.
As anyone who has dealt with HMRC by post will know, it can be a very slow process. With resources stretched further than ever by the combination of Brexit and COVID-19, it’s taking HMRC a long time to work through the ever-growing backlog of post.
This has prompted HMRC to slowly move into the twenty-first century by providing the option to receive responses by email, instead of waiting for a letter or phone call.
Of course, there are risks to all kinds of communication with HMRC – here’s what you need to be aware of, and what you need to do to opt in to receiving emails from HMRC.